Return guidance

Check the terms attached to your order.

A universal return window or address was not supplied for this journal, so the seller’s order-specific instructions remain the source of truth.

Before requesting a return

Locate the order confirmation and seller contact channel.
Check the stated eligibility, condition and packaging requirements.
Keep the item unused while you ask for instructions.

Wrong, damaged or faulty item

Contact the seller promptly through the order channel. Describe the issue clearly and retain photographs where they help show the condition on arrival.

Sending an item back

Do not send the parcel to an unverified address. Wait for the seller’s return authorisation, destination and packing instructions, then keep any dispatch record supplied by the carrier.

Consumer rights

Nothing on this informational page is intended to limit rights that apply under relevant consumer law. Where order terms and applicable rights differ, seek guidance from the seller or an appropriate consumer-support body.